Returns & Exchanges

At Japam, we want you to be completely satisfied with your purchase. If your fashion selection isn't the perfect fit, you can return or exchange unworn items with tags attached within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all original tags and labels are intact to qualify for a full refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing